Returns & Exchanges

JD Sports Philippines aims for your complete satisfaction; however, if you are not happy with your purchase, you may return eligible items within 30 days of receipt provided they are in original, unworn condition with all tags attached.

Return Process

• 1.
  Check Eligibility

  Ensure your item is within the 30-day return window and remains in its original packaging with all security tags and labels intact.

• 2.
  Submit Request

  Log in to your JD Sports account, navigate to your order history, and select the items you wish to return to generate a return authorization number.

• 3.
  Pack and Label

  Securely pack the items in their original box and attach the provided return shipping label or include the return slip inside the package.

• 4.
  Drop Off or Collection

  Drop off your package at an authorized courier partner location or schedule a pickup through our customer service portal for processing at our warehouse.