Frequently Asked Questions

Everything you need to know about shopping with JD Sports Philippines

What payment methods do you accept for online orders?

We accept major credit and debit cards (Visa, Mastercard), as well as popular local e-wallets like GCash and Maya. Cash on Delivery (COD) is also available for select areas within the Philippines.

How long does shipping take within the Philippines?

For Metro Manila, delivery typically takes 3-5 business days. For provincial orders, please allow 5-10 business days depending on your specific location and courier availability.

Are the products sold on JD Sports Philippines authentic?

Yes, we guarantee that 100% of the products sold on our platform are authentic and sourced directly from the world's leading sports and streetwear brands.

What is your return and exchange policy?

You can return or exchange items within 30 days of purchase, provided they are in original condition with tags attached and accompanied by the official receipt. Please note that for hygiene reasons, some items like socks and undergarments cannot be returned.

Can I track the status of my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our courier partner's website so you can monitor your delivery in real-time.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make changes or cancellations. We recommend double-checking your size and shipping details before completing your checkout.